Health

Get to better understand how our puppies are guaranteed

Our puppies are 100% safe, secure, and guaranteed to be in good health and free from any signs of infection at the time we ship them to you.

We take pride to say that our relationship with you does not end once you take home a puppy from us. As a family of breeders and experienced puppy counselors, we would wish to believe that nothing can ever go wrong with our puppies. However, some things are not always in our control because a puppy’s health depends on many things like genetics, exercise, nourishment, and overall daily care.

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We do constantly give you health advice to make sure your puppy remains healthy. Here is a measure that will help:

Send us a copy of the health examination (a medical record) within 10 business days of receiving your puppy. The examination must be carried out by a licensed VET.

Your puppy comes with age-appropriate vaccinations, so you do not need to vaccinate the puppy again. We do de-worm & vaccinate your puppy before shipping it to you, so we expect you to continue the proper de-worming & conducting regular health examinations up to 16 weeks of age or more so as to keep your puppy healthy and aware (as recommended by your VET).

We do not believe your puppy is replaceable due to emotional attachments but we do believe that sometimes the pains of losing a puppy can be reduced when we can offer you another puppy of equal value.

In case of the unforeseen event of death within one year from its purchase date, or if the puppy is found to possess health disorders (within 1 year) that adversely affects the health of the Puppy, we will replace it with another puppy of equivalent value at no cost to you. The reason for death should be certified by a certified VET technician and we shall expect you to email us a copy of this health report.

Exceptions to this guarantee

Failure to provide your puppy with regular vet care will go against this health guarantee. This health guarantee does not cover any costs associated with spaying or neutering, including undescended tests.

All our puppies undergo a thorough checkup before they are shipped to you. This checkup is performed by our licensed vet who issues the Veterinary Health reports for all our puppies. This report certifies the health condition for every puppy against Cardiovascular, Skin, Coat, Eyes, Mouth, Teeth, Gums, Musculoskeletal, Respiratory, Ears, Urogenital and Gastrointestinal diseases.

This health report will be filled out on the date of shipping the puppy to you so that you are assured that the puppy’s health is guaranteed. This report is then reviewed for any issues or concerns notated by our veterinarian. And if there are any serious issues with the puppy then he/she will not be shipped to you. We also require you to get your puppy examined by a licensed veterinarian within ten days of receiving the puppy.